Google Reviews from our Amazing Customers.


Tell us about your experience with us Here!

10 star the absolute best experiences! Fantastic knowledgable personable friendly sales / service! Jeff is amazing – attention to detail / laser focus he has helped me many times over the years and always exceeded my expectations – I have very high expectations. I look forward to many more years of great experiences to me what says it best is it’s clear you have a relationship based business model not transactional.

Charles Bouck

My wife and I have been dealing with them for 25 years, Derek, Jeff, and his other brother are fantastic will never go anywhere else, thanks.

Angelo Calvo

A very long time ago my wife and I received great service and support for our wedding. Thank you Bob Thompson and staff. Great service, great jewellers.

Matthew Diedrick

Highly recommend this jeweller. My friend recommended this place, and from the second I walked in, all the staff were extremely helpful. I ended up dealing with Derrick, one of the owners, for about a month going back and forth. He was super communicative, professional, and the custom piece he made me was way more beautiful than I expected (and I have some pretty high standards). On top of the quality of work, their punctuality and communication was a huge contributing factor in this review.

Moe A

A truly beautiful experience working with Derek. My husband inherited his mom’s wedding ring and bands so that we could get them remade into what I would like. I was blown away by the craftsmanship and artistry. I knew it was going to be beautiful, but not to the point where it brought me to tears. Very thankful for the staff at Bob Thompson and the quality that they uphold.

Katelyn Ridder

Stellar experience. I had a watchband repaired here. They were good communicators, very quick, very professional, and priced competitively for services. This will be my go-to jeweller going forward.

Scott Alain

Awesome staff and excellent watchmakers! Thanks, Jeff.

Mahdi Yusuf

Helped me diagnose my mechanical watch running 5+ minutes fast in a day – the band I bought for it was cheap and had a high iron content, so it got magnetized somehow. We eliminated some possibilities, and I’m hopeful using the leather strap will prevent any other issues. Friendly and extremely helpful! Will absolutely return to patronize this store.

Colin Andrew MacDougall

10/5 stars! I brought in a mid-range watch for face repairs and they treated me as if I brought in a high-end, diamond-encrusted masterpiece. They picked up on my sentimental attachment to the watch and rushed the job just because they are super nice. These are great people and have me the best service I’ve ever gotten anywhere.

Chris Ryan

The redesigned storefront looks good!!!


Excellent service and very in-depth knowledge of watches. I got my 1908 Waltham pocket watch restored and I’ve been very satisfied.

François Morin

I cannot say enough about the exceptional service this establishment provided to me back in December. I was looking for a Longines watch for my boyfriend as a Christmas gift, but had a specific budget in mind. I found the watch, but also found it would have amounted to more than my budget allowed. They were able to meet my budget and effectively made me a repeat customer! While waiting outside for my ride, the manager who made this happen walked by, and I stopped him to thank him again. He smiled and wished me a Merry Christmas. I wish I had taken a picture of my boyfriend’s face when he opened his gift, because it was priceless. Thanks BT!

Melissa Lavoie